No doubt you’ve heard the ads on the radio and TV, giving you the seven simple steps to hire a waterproofing company. But be careful: The "consumer advocacy group" offering those tips might actually be a basement waterproofing company in disguise.
At Rightway Waterproofing, we’re basement waterproofing professionals with years of experience at keeping basements dry and mold-free. We don’t need to masquerade as something we’re not in order to get your business. In fact, we’ll even offer you our own list of seven steps to hiring a basement waterproofing contractor. We hope it’ll help you come to the conclusion that we’re the best company for you. But if not, that’s fine too — we’re not in the business of pulling the wool over your eyes.
So, without further ado, here are the REAL seven steps involve in hiring a top-grade basement waterproofing contractor:
1. Check with the local Better Business Bureau, and other consumer reporting agencies
Tried and tested consumer groups will be your best bet in building a list of potential contractors. At Right Way, we’re partial to Angie’s List, since we’ve won their Super Service Award for excellent customer reviews, but you should find the consumer reporting group that’s best for you. This will help you find a firm that not only fits your needs, but has performed well for others in the past.
2. Ask for references
Any basement waterproofing company worth its salt will have a list of former clients so satisfied, they’ve made themselves available as references for future clients. If a contractor isn’t willing to provide references, or keeps putting you off when you ask for them, it’s a good sign that not many people have been impressed with his work. Don’t begin any project without at least two or three satisfied references that you can confirm independently (in other words, make sure the contractor’s not just calling his sister-in-law).
3. Get a detailed estimate
Ask for line items. Make sure you know how much will be spent on each material, and how much time the contractor expects to spend on your project. Get a photocopy so you can compare the final bill with the original estimate. We won’t lie to you — occasionally, a project will go over budget. But if that happens, customers deserve a detailed and reasonable explanation as to why.
4. Be sure to see an up-to-date proof of general liability insurance
Do this to protect yourself. You don’t want to get sued if something goes wrong on the job. Nor do you want to get stuck with a hefty repair bill if your contractor damages your home. Get proof of insurance — then call his carrier to confirm that he’s covered.
5. Understand whether the contractor is giving you a guarantee or a warranty
A guarantee is an assurance that your contractor’s work will hold up; a warranty is a promise that, if a product or service doesn’t hold up within a certain period of time, you’re entitled to a replacement or a refund. At Right Way, we provide the best of both worlds. Our lifetime money-back guarantee protects your entire basement waterproofing system, including pumps, for as long as you own your home. And it’s transferable to a subsequent homeowner.
6. Beware of contractors that require unusually large deposits
Some contractors won’t ask for a deposit at all, and some will only ask for some nominal amount to make sure you’re serious about getting the job done. Usually, though, a deposit should fall somewhere between 10 and 15 percent of the total cost of the project. It may be more if you’re asking for a custom-made product, but this is very rare in basement waterproofing or mold remediation. If someone is asking for more than 20 percent without providing a very good reason (a reason, we might add, that you shouldn’t have to ask for), this may be a sign that he’s not on the up-and-up.
7. Beware of contractors that use scare tactics to intimidate you
Sometimes you need to get a basement waterproofing job done fast, lest you risk further damage to your home. But no problem is so urgent that you shouldn’t take some time to find the best contractor for the job. If someone is telling you that you should hire him right now or befall some horrible fate, keep moving. Chances are, your house won’t be swallowed into the earth if you take a day or so to find someone who’ll get the job done right.
So there they are: The seven real steps toward hiring a quality basement waterproofing contractor. This is your home you’re thinking of. It’s not a decision to make lightly, and it’s not a decision that someone else should make for you.
If you’re interested in learning more information about how the experienced professionals at Right Way Waterproofing can solve your problem, contact us using this form.
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