Five Ways to Win the Angie’s List Super Service Award

Generally, we don’t like to brag.

But in this case, we’ll make an exception.

In 2007, Right Way Waterproofing won the coveted Super Service Award from Angie’s List, the popular consumer review Web site.

Only about five percent of all companies reviewed by Angie’s List members receive the award. It’s reserved for those contractors and home improvement specialists who get consistently high rankings from their clients. The award is also a sign that we’re in good standing with the Better Business Bureau.

(To get a good idea of what Angie’s List is all about, take a look at Angie’s blog, or listen to the authorized podcast. Or just take a look at the list itself.)

We can’t give you a magic recipe for winning the award. We can’t show you a simple path to becoming the kind of company that consistently gets great reviews. We can’t show you an easy recipe for success.

But we can tell you what we did to make our customers like us so much.

We do basement waterproofing. But that’s not all we do. We make sure to keep our areas of expertise as broad as possible. So, for instance, if you’ve got a black mold problem in your basement, we can start a program of mold remediation to get rid of it. Once we’re done, we can waterproof, so you don’t have to worry about a leaky basement creating a breeding ground for more mold. Once we’ve created a clean, dry basement, we can remodel it for you, installing drywall and an Owens Corning basement finishing system. We do it all.

On those rare occasions when we’re not the best guys for the job, we’ll let you know. Let us be honest: Not all of our customers have given us great reviews. Every once in a while, someone will be disappointed that we can’t bring our skills and great service to bear on a landscaping project, or something similar. But we’d rather lose a client than accept money for a job we shouldn’t be doing. Be careful: There are basement waterproofing contractors out there who’ll do any job you ask, as long as the check clears. We feel that honesty is the best policy, and if we think a job falls outside our area of expertise, we’ll tell you right away.

To us, a customer is a customer. Home improvement contracting is still largely a business populated by guys. And for some reason, some of those guys still seem to think it’s the 1950s. Now, we like the Big Bopper and Rebel Without A Cause as much as anyone, but we also know that a lot has changed since the days of Ozzie and Harriet. We’ve gotten multiple positive reviews from women who appreciated that we didn’t talk down to them or demand to talk to their husbands. To us, that’s not a big deal – a customer is a customer, regardless of gender. We can’t help it if some of our colleagues have a hard time talking to women. But we can offer you the utmost in professional courtesy.

We know that honesty, professionalism and know-how sell themselves. We don’t strong-arm potential clients with hard-sell tactics. When you ask for an estimate, we’ll set up an appointment to meet you in person and ask questions about the job. We guarantee that we’ll quote you a fair price, and that we won’t ever try to make you sign a contract on the spot. Contracting jobs aren’t cheap – our clients need time to evaluate their options and make the right decision. High-pressure sales techniques don’t help that process.